Why IICRC is so important to SERVPRO® of Charles County

11/28/2018 (Permalink)

Why IICRC is so important to SERVPRO® of Charles County

Most people are unaware of what IICRC is, and that is normal. I didn’t know what IICRC was until I took my first class.

IICRC, Institute of Inspection, Cleaning and Restoration Certification, is a certification and standard setting non-profit for the cleaning and restoration industry. IICRC was founded in 1972 and have evolved to a global organization. IICRC has been the driving force in establishing the industry standards and reference guide for professional cleaning and restoration. Every five years the standards are reviewed and updated. This industry changes rapidly with advancements in technology and science so the standards must also evolve.

IICRC Certified firms are held to a higher standard ensure their certifications are in good standing. IICRC firms must present accurate information to consumer and conduct business with honest and integrity. They also require a technician on all jobs who has been formally trained, and passed, all required testing. Certified firms are required to participate in continuing education programs to keep technicians up to date on the latest changes. We must maintain liability insurance to protect all parties in the event of an accident. We must also maintain a written complaint policy and agree to BBB or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

Here at SERVPRO® of Charles County we take pride in our team being certified through IICRC. We even certify office staff because the knowledge gained through IICRC certifications is extremely useful in day to day operations. We believe that investing in our team is how we produce the best levels of customer service.